Objectives-based coaching for short-term performance has its place, but can sometimes be as counter-productive as short-term performance management. Sustainable performance requires a sustainable coaching approach, to deliver performance that lasts well beyond the limited number of sessions defined in the coaching contract. Sustainable coaching takes the short-term objectives, and puts them into perspective by focusing on meaning and identity through a key question: “How do the coaching objectives fit with your identity and sense of meaning, and the vision and mission of the organisation as a whole?”
As part of the coaching process, I also use other tools such as NLP, intercultural coaching and personality type analysis, to meet the multifacted needs and contexts of the coachee.
Team coaching/Team building
Sustainable team coaching focuses on enabling teams to come to a common understanding of the underlying purpose of their organisation (“why are we here?”) to agree where they want to be in the long, medium and short-term, to develop common values that underpin their ambition, and to put in place concrete action plans to enable them to achieve it.
A number of half-day sessions, defined in the contract, enable the team to come to a common understanding of the team’s long and short-term goals, and of each individual’s contribution to achieving these goals. Sometimes a certain amount of regulation is needed between team members before the work on goals. Help may also be needed in implementation and strategy deployment, where I use my experience in strategy deployment in BT’s Global Networks.
Facilitation enables each member of the team to have her or his say, and to help the team to develop the capacity to listen to each other. This is because successful and sustainable goal-setting and execution uses the collective intelligence of the team, including that of the more reserved members.
The STCA (See-Think-Choose-Act) model is a powerful model to help executive teams exploit the collective decision intelligence they already possess.